24/7 Customer Support
Find out more about customer support and why it's hard to find an website hosting provider that provides top-class support.
The accessibility to the customer and tech support that a hosting company offers can tell you a lot for the services that they provide as well. In the event that you are allowed to use only email messages and tickets, you have most likely found a reseller and not the web hosting supplier. If this is the case, you will have to wait for a few days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the actual website hosting company for extra help. When the provider offers you various means of communication with short response time which are available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you will enjoy prompt assistance and high quality support as they will have direct access to the servers where your account is. No matter what the issue - technical or sales, it is always much better to have the option to communicate with your website hosting company right away via your preferred way of communication.
24/7 Customer Support in Hosting
All of our Linux hosting packages
offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our web hosting solutions well before you make a purchase or you are an existing client and you have any kind of question or some problem, you'll be able to contact us anytime, which includes weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; email messages and support tickets for more technical matters or any issues which require more time to analyze and resolve. In contrast to various other website hosting providers, our trouble tickets feature a guaranteed max response time of only one hour, which means that regardless of what the trouble is, it will be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated packages
that we offer come with 24/7 customer and technical support, which means that whatever the problem you experience, you'll be able to get in touch with us and we'll give you a hand without delay. The guaranteed answer time for every email or support ticket that you open from your Hepsia hosting Control Panel is only one hour; typically the reply time hardly ever exceeds 20 min. In addition, we have telephone support with multiple local numbers around the world plus a live chat, which means that you'll be able to contact us and receive additional details about our solutions even if you don't have an account yet. We are able to assist you with any question or a difficulty you may have - payment methods, plan features, email setup, website hosting account settings, and many others. If you employ our services, you will not ever encounter a scenario where you should wait for a couple of days to get an issue solved like you may need to do with a number of other suppliers.
24/7 Customer Support in VPS Web Hosting
In case you acquire a virtual private server
through us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have several local phone numbers in the United States, Great Britain and Australia along with a live chat service. When you are a current customer and you want help with a technical issue which requires more time to analyze or resolve, you are able to open a support ticket from your billing account or you can send an e-mail message and we will handle the issue and send you an answer within the hour. The response time is warranted 24/7, including weekends and holidays, but for the majority of problems it takes a maximum of 30 minutes to receive assistance. Our support service covers your VPS and all pre-installed software it comes with, so if you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour maximum answer time guarantee, you will take advantage of prompt support when you purchase a dedicated server
through our company. Our customer and technical support teams are online 24/7/365, as a result if you open a ticket via your billing account or you send an email message related to any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the better option in case the issue in question needs a longer period of time to be solved or in case it should be sent to our admins, since it is easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent using our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 as well.