Irrespective of the fact that the hosting service supplied by the different companies is approximately identical, each provider has got their own platform with its own tweaks and ways to perform specific tasks. For this reason, an information-crammed knowledge base would be truly useful both for persons with little to no past experience and for technically proficient individuals who will sooner or later find out how particular operations are executed, but will waste valuable time in the meantime. The objective of such a knowledge base is to make the service quick and simple to use, saving users loads of time and energy. The outcome is more pleased clients, since they can quickly find the information they desire, and substantially less work for the help desk team, because usually the vast majority of the questions and issues that customers have are already outlined in the knowledge base. On the condition that the articles themselves are adequately written and cover more topics, you will be able to get to know more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Hosting
If you’ve purchased your very first hosting account through our company or have moved your site over to us, you’ll get accustomed to our services and our custom-created Hepsia hosting Control Panel in a jiffy thanks to the fact that we have prepared a thorough online knowledge base where you can find all the information that you may ever need – both general info in regards to the hosting service as a whole and more concrete info about the different functions that you can use and the predicaments that you may run into. The articles are available in two locations. The complete article collection is accessible via the Control Panel’s Help section. You can read relevant articles about the different features in each Control Panel section as well. You can discover how to accomplish de facto everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles offer in-depth guidelines, so you’ll never get disorientated on account of an unclear text. Surely, in case you chance upon a more specific problem and you don’t find an adequate solution in our knowledge base, you can get in touch with our customer support staff members 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated packages include extensive technical documentation where you will find information on all the functions that our in-house created Hepsia Control Panel comes with, in addition to solutions to different questions and complications that you could bump into. All setup guides include elaborate instructions, so you will not need to worry about omitting something if you want to export a MySQL database, for example. The troubleshooting articles include a range of viable reasons for specific problems and the solution for each and every one of them, so in case you aren’t able to send email messages although you have the correct SMTP settings, for instance, you can swiftly find out what the reason for this may be and repair the problem with a few mouse clicks in your mail client. As the Hepsia Control Panel has quite a lot of features, you’ll be able to find related articles in each of its sections. If you would like to check out all help articles, you can use the Help menu, which is located in the top right corner of the screen.