If you’ve ordered a hosting package and you have certain questions with regard to a given feature/function, or in case you’ve experienced some difficulty and you require support, you should be able to get in touch with the respective help desk team. All hosting providers use a ticketing system no matter if they offer other means of contacting them aside from it or not, due to the fact that the fastest way to tackle a problem most often is to send a ticket. This method of communication renders the responses exchanged by both sides easy to follow and enables the client support engineers to escalate the problem if, for instance, an admin needs to intervene. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you will need to have at least 2 separate accounts to get in touch with the help desk staff and to actually administer the hosting space. Incessantly switching from one account to another could sometimes be a drag, not to mention the fact that it takes a very long time for the vast majority of web hosting companies to process the tickets themselves.
Integrated Ticketing System in Hosting
With a hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket whilst browsing through your files or customizing different settings. The ticketing system is being closely monitored 24/7 by our client support staff members and the response time is no more than one hour, but it rarely takes more than 20 minutes to receive support. In contrast to some providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you need and ask for information with regard to any technical or billing issue. On top of that, you can read a collection of help articles, which will help you fix the most common issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is built into the Hepsia Control Panel, which we have created for our Linux semi-dedicated packages, which suggests that you won’t require a different support platform to get in touch with our tech support staff – you can do that on the spot in the event that you chance upon a difficulty. Posting a new ticket requires a couple of mouse clicks and finding an older one is just as easy. Using our smart search filter, you can swiftly find any ticket that you’ve submitted in the past. You can open a ticket at any given time whatsoever as our help desk support staff representatives are at your disposal 365 days a year and answer in less than 60 minutes, even though it rarely takes that much to obtain a reply. With the Hepsia Control Panel, you’ll have everything in one single location and you can forget about having to sign in and out of 2 or more platforms to resolve a simple issue.