A live chat is a real-time method of communication between a hosting provider's support crew and its clients. It is a very efficient method to get some information about the web hosting services or get some problem resolved since you're talking with a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the smaller chance of errors when you exchange data like usernames or domain names, the more rapid response time as the communication is live plus the fact that you don't have to stay on the chat constantly - you can do something different while the representative examines the issue in question. Also, you will be able to be a part of a live chat room from any computer that's connected to the Internet, avoiding the phone rates that you will have to pay in case you're calling to a different country.
Live Chat Support in Hosting
As we acknowledge the fact that numerous issues are quickly resolved when you talk with a live person, we provide a live chat service for all of our prospective and active customers. Our chat is online every day and our support agents will assist you with a variety of questions and issues. In case you aren't our client yet, you are able to learn more about our hosting plans and the web hosting platform in general so as to be certain that your sites will run properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of issues with any of our services, you'll be able to get in touch with us through the live chat and we will provide the required info or assist you to troubleshoot the problem. You'll need to open a support ticket for certain troubles which require more time or the help of a sysadmin, still for the majority of basic issues you'll receive help right away.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is accessible every single day, even on holidays and weekends. It's the best way to find out more about our Linux semi-dedicated packages if you don't have an account yet or to have some problem resolved if you're a customer and our support representatives will assist you live regardless of the time of the day you join our chat. If you wonder which package is more suitable for your websites, in case you need advice whether you should obtain a certain upgrade and how to order it or in case you've got difficulties setting up an e-mail account on your machine, you are able to contact us and we'll provide you with the needed info quickly. The live chat is available even after our phone lines go off for the day, so when you have an account here, you can be sure that you will always enjoy timely help with any kind of question or trouble that pops up.