If you ever experience a problem with your site and are incapable of dealing with it, ask the respective hosting company’s customer support staff to help you get the site back online. A speedy solution would be the best scenario, but many hosting companies reply within twenty four hours and even more, particularly if you’re working with a reseller. Even if your problem can be solved swiftly, your site may not function correctly or it may not be reachable whatsoever for a lengthy period, so you may lose potential customers since it is extremely unlikely that anyone would willingly go back to a website that’s inoperative. That’s why, you should make sure not only that you can reach your web hosting company, but also that they can answer and assist you in a well-timed fashion. If a web app update doesn’t go smoothly or you delete something unintendedly, for example, the site should be restored promptly so as to avoid protracted unreachability.
One-Hour Response Guarantee in Hosting
Our Linux hosting packages
come bundled with a sixty-minute response time guarantee, which implies that irrespective of what question or problem you may have, we will always be there to help you. In reality, it seldom takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both sales and technical matters. Our client care team representatives are available 24-7, even on legal holidays and weekends, which goes to say that you’ll obtain swift support anytime you need it. We realize just how expensive time can be, so by the time we answer your e-mail or support ticket, we will have looked into the matter and, if we haven’t figured out a solution, we’ll supply you with more information about what you have to do on your end, when the case requires this. With our support services, you can be sure that there will be somebody to assist you instantly, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we are aware of precisely how important it is to receive prompt assistance, we promise that you’ll never need to wait around for more than sixty minutes to receive an answer to any support ticket that you post through your semi-dedicated server
CP. The fact is, you will rarely need to wait for more than twenty to thirty minutes and this is valid for any question irrespective of what its nature is – technical, general or billing. On top of that, our client and tech support team will be at your disposal 24/7/365, which is why even if you open a ticket during public holidays, you will invariably get an immediate reply, which will contain the answer to a question, the solution to a predicament or the details required to sort out an issue yourself – in case there is something that you need to do on your end. With us, you will never need to waste an entire day waiting for a response like you would with plenty of other companies.