Find out what website hosting providers mean when they say "phone support".
You will find a lot of hosting companies on the market, still many of them are resellers who have limited resources, particularly when it comes to support. One of the ways to distinguish them is the option to contact the company over the phone. The type of support that you can receive via this method of communication varies depending on the service provider - several of them provide professional phone support, while others offer common and customer support only because some issues are more time-consuming and it's far easier to be resolved through a trouble ticket, particularly when the issue needs to be escalated. Still, it's good to know that you can always contact your website hosting supplier since there're lots of small-scale matters that can be managed effectively and in a timely manner with a telephone call, not mentioning that you can get more details for the services even before you become a customer.
Phone Support in Hosting
All our hosting
packages include phone support fourteen hours a day even on official holidays, so that if you don't have an account yet, you can call us and learn more about our solutions or if we'll meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so that you will be able to contact the telephone number that is closer to you. If you're a current customer, we will help you promptly with any general and billing matters and with numerous tech matters in order to save you time and efforts - we acknowledge the fact that in some cases it's easier to speak with a live person so as to get things done without delay. Of course, some situations simply cannot be resolved on the telephone, so in such a case you will be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hrs daily as a part of the support services for each semi-dedicated server
package that we provide. Considering that some issues are more difficult and time-consuming, you'll have to open a ticket if you come across such a problem, still for any billing, general or minor tech issues you can always call us and we will assist you right away in order to save you the time you'll need to spend on opening a support ticket. Even if you don't have an account yet, you will be able to find out if you can host your websites on our innovative cloud platform or you are able to get any other general information about our semi-dedicated services. We have local phone numbers in the United States, the United Kingdom and Australia plus an international number, so you're able to call the one that is nearer to where you are.