A 60–Minute Ticket Response Guarantee
We offer a sixty–minute response guarantee for any trouble ticket or email that you send to our customer support team. We’ll speedily reply to all the general enquiries and forward the matter to our administrators in case further assistance is required. If you make use of the Optional Managed Services package, we will carry out any of the included tasks at a time that has been discussed with you earlier.
An Excellent Tech Support Service
- We’ll be at your disposal round–the–clock to reply to any questions that you may have related to our Web Control Panel and any of the applications that we have preinstalled for you on the dedicated hosting server. In case you also require support with server management tasks, you can have a glance at our Optional Managed Services package, which includes backup hard drive space, OS updates on a weekly basis, server monitoring and restarting procedures, plus problem troubleshooting and software installation services.
An Intuitive Help Area
We have equipped our Web Control Panel with a comprehensive knowledgebase, which includes exhaustive explanations of its features and functionalities. Furthermore, we have created exhaustive video tutorials that will further demonstrate to you how to perform a particular operation or solve a commonly encountered issue. The instructional articles and the tutorial videos are readily accessible from every section of the Web Control Panel via the Help and Videos buttons in the upper right corner.