Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Web Control Panel you can find a comprehensive Help Center section featuring loads of educational articles and frequently asked questions. They are contributed by our support team of trained technicians. Simply fill in your question and our clever system will show you the most suitable answer.

  • Top quality support service

  • Educational Videos

  • For people who wish to discover how to sort out a regularly experienced problem by watching an educational video, we’ve added a collection of video tutorials to our Web Control Panel. All the tutorials are brief and simple to comprehend. They offer step–by–step demonstrations of different website management activities.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 support service and come with a one–hour response time guarantee. Our expert technical support engineers will be online 24x7x365 and will solve any problem that you may possibly stumble upon within less than 60 minutes after the ticket submission. In most instances, a reply will be given to you within twenty minutes.